Deposits are to be made via bank deposit/transfer to the account provided in the quotation or via cash collection. Proof of bank deposit/transfer should be sent via the same medium used to schedule your booking.

Cancellations – In order to receive a full refund of you reservation deposit please communicate to us your desire to cancel primarily via the same medium used to schedule the booking or any other that is convenient to you at least one (1) day / 24hours before the scheduled moving date. Same day cancellations will result in a 30% loss of your deposit. This amount covers mobilization costs associated with your move as well as compensation for loss of potential income.

“No Show” Policy – Once you confirm the booking you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to service you, and expect the customers to meet them. In the event our movers are not met at the location, 30% of the deposit is forfeited.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored once made at least two (2) days / 48 hours before the scheduled move and the new date requested is available.